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EmberGuard Fire Protection logoEmberGuard Fire Protection

Terms of Service

Last updated: 19 November 2025

Welcome to EmberGuard Fire Protection. These Terms of Service govern your use of our website and the fire protection services we provide. By accessing our website or engaging our services, you agree to these terms.

Services Overview

EmberGuard Fire Protection provides professional fire protection services including but not limited to:

  • Fire alarm system installation and maintenance
  • Sprinkler system installation and servicing
  • Fire extinguisher supply and maintenance
  • Emergency lighting installation
  • Fire safety inspections and compliance consulting

Service Agreements

These Terms of Service apply together with any proposal, quote or separate written agreement we provide. If there is any inconsistency between these Terms of Service and a signed agreement, the signed agreement will take precedence to the extent of the inconsistency.

Quotes and Estimates

All quotes and estimates are based on the information available at the time of issue and are generally valid for 30 days unless otherwise specified in writing. Pricing may need to be updated where site conditions, scope of work or regulatory requirements differ from what was initially disclosed.

Payment Terms

  • Payment terms are specified in individual service agreements
  • Payment is due within the timeframe specified in your invoice
  • Late payments may incur interest charges as permitted by law
  • We reserve the right to suspend services for non-payment

Cancellation Policy

You may cancel or reschedule a booking by providing reasonable notice (at least 24 hours for standard service visits, or as specified in your service agreement for larger projects). We may charge a reasonable cancellation or mobilisation fee where work has already commenced, materials have been ordered, or our technicians attend site and cannot gain access.

Client Responsibilities

As a client, you agree to:

  • Provide accurate information about your fire protection needs
  • Ensure safe access to work areas
  • Obtain necessary permits and approvals
  • Notify us of any site-specific hazards or requirements
  • Maintain systems as recommended after installation

Emergency Services and Response

EmberGuard Fire Protection is not an emergency service provider. While we may offer after-hours or urgent support, response times are not guaranteed and may be affected by technician availability, location, safety considerations and other factors outside our control. In an emergency you should always contact 000 and follow the directions of emergency services.

Limitation of Liability

While we strive to provide the highest quality service, EmberGuard Fire Protection is not liable for:

  • Incidental or consequential damages
  • Issues arising from client failure to maintain systems
  • Damages resulting from third-party interference
  • Losses exceeding the value of services provided

Warranty and Guarantees

We stand behind our workmanship and materials. Specific warranty terms are provided in writing for each service. Warranty claims must be made promptly upon discovery of any defects.

Compliance and Regulations

All services are performed in accordance with relevant Australian standards and regulations, including:

  • Relevant Australian Standards (including, where applicable, AS 1851 – Routine service of fire protection systems and equipment)
  • National Construction Code / Building Code of Australia
  • Applicable state and local fire safety legislation, regulations and guidelines

Intellectual Property

All content on this website, including text, images, and technical specifications, is owned by EmberGuard Fire Protectionand protected by copyright and other intellectual property laws.

Website Use

You may not:

  • Use our website for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Reproduce or distribute our content without permission
  • Interfere with the proper working of the website

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of any modified terms.

Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

Contact Information

If you have questions about these Terms of Service, please contact us:

Important: Nothing in these Terms of Service is intended to exclude or limit any non-excludable rights you have under the Australian Consumer Law. To the extent permitted by law, our liability in respect of any non-excludable guarantees is limited (at our option) to the resupply of the services or the cost of having the services supplied again.