Privacy Policy
Last updated: 19 November 2025
At EmberGuard Fire Protection, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to our business.
Information We Collect
Personal Information
When you contact us through our website or by other means, we may collect:
- Name and contact details (email address, phone number)
- Company or organization name
- Property addresses for service requests
- Service inquiries and requirements
- Records of communications with us (such as emails, messages, call notes)
Technical Information
Our website automatically collects:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
How We Use Your Information
We use your information to:
- Respond to your inquiries and service requests
- Provide quotes and fire protection services
- Communicate with you about your projects
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or necessary to provide our services. We may share your information with:
- Authorized subcontractors for service delivery
- IT and cloud service providers who host our systems or data
- Regulatory authorities when required by law
- Legal advisors when necessary for legal proceedings
Where we use service providers that store or process personal information outside Australia, we take reasonable steps to ensure your information is handled in a way that provides a level of protection that is comparable to Australian privacy requirements.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
Data Retention
We keep personal information for as long as it is reasonably necessary for the purposes described in this Privacy Policy, including to meet legal, regulatory, accounting and insurance requirements. When information is no longer needed, we will take reasonable steps to de-identify or securely destroy it.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request that we delete or de-identify personal information we hold about you (subject to any legal obligations we have to retain it)
- Opt-out of marketing communications
We may need to verify your identity before we can provide access or make changes to your information. If we cannot meet your request, we will explain why in writing.
Cookies
Our website may use cookies and similar technologies to help it function correctly, remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings, but some features of the site may not work properly if you do so.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time, for example where our practices or applicable laws change. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we handle your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@emberguardfp.com
- Phone: 1800 EMBERGUARD